Why Choose Lake?

Not least for our reputation for integrity expertise and uncompromising support as attested by our customers.

 

Lake has been at the forefront of contact centre development for more than 20 years – from yesterday’s cost-saving way of communicating with your customers, to today’s vital contributor to the bottom-line, and customer loyalty.

What Lake Offers

Lake delivers the complete contact centre solution, built with industry leading voice and data technologies.

 

We consult with clients through the complete contact centre lifecycle – from discovery through concept, design, implementation, agent development, workflow and performance optimisation, and full application support.

Lake's Background

Lake solutions integrate with clients' existing infrastructures, in order to preserve their earlier investments.

 

This is one reason our Australian-owned company still has clients from its 1992 beginnings – another is our policy of continuously enhancing our products, services and skill, and to leverage and implement best practices.

 

Lake's Range

While Lake has long been an Australian outbound calling leader, our wider solutions range is truly extensive.

 

Unified communications, inbound ACD, diallers, voice biometrics and analytics, PBX, desktop integration, IVR, call recording, workflow optimisation, professional, educational and hosted services, and much more.

 

Our Clients

More than just a hardware and software supplier, Lake helps clients gain maximum benefit from their system investments – clients ranging from small not-for-profit organisations through to major Australian and international banks and financial institutions as well as telecommunications carriers, retailers, service bureaux, collection agencies and many others.

 

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Lake News

10/03

XCalibur® Agent Evaluation

Lake is pleased to announce the release of the XCalibur® Agent Evaluation module, broadening our existing XCalibur® range.

12/02

Managed Service Program

Whilst some customers prefer purchasing the technology, there are others who prefer a Managed Services approach.

18/01

Solution Enhancement

Lake has recently grown our product offering portfolio to include Telstrat – a Call Recording and Work Force Optimisation solution. To complement Call Recording, Lake has developed XCalibur® Agent Evaluation, a module that allows an organisation to apply a score based on a few questions related to their business environment.

02/10

XCalibur® Desktop - Update

The new enhancements to XCalibur® Desktop are XCalibur® Scripts and XCalibur® Statistics. XCalibur® Desktop, has also been integrated with leading CRM vendors Salesforce.com and MS Dynamics CRM.

25/09

Nimble

Nimble adopts Lake Customer Contact Centre solution to support continuing, customer-centric, business growth.

22/08

Nexidia Inc.

Named this month as the 2013 Speech Analytics Market Winner by Speech Technology Magazine

21/08

Mitel IP-PBX

Mitel's IP-PBX systems added to Lake’s solutions portfolio.

29/05

Voice Biometrics

In addition to XCalibur® Desktop and XCalibur® Connect, the Lake XCalibur® range now includes Voice Analytics and Voice Biometrics.

29/12

Voice Analytics

XCalibur® Voice Analytics added to Lake’s solutions portfolio.

24/02

Lake’s new business development manager a contact centre sales veteran

Contact Centre solutions specialist, Lake Corporation Pty Limited, has appointed David Wyndham as business development manager.

28/11

Senior appointment – Contact Centre specialist

Contact Centre solutions specialist, Lake Corporation Pty Limited, has appointed Pushkar Taneja as sales and marketing director.

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