Services Overview

System Integration

From the initial design to implementation, Lake provides full system integration services.

Consulting Services

With 100+ years of combined contact centre experience, Lake is well positioned to help design and implement solutions to improve your business.

Helpdesk Support

Our National Support Centre delivers peace-of-mind with hardware and software support to ensure continuing reliability and availability.

Project Management

To ensure implementation and system deliverables are met Lake applies standard project management processes to all projects regardless of size.

Training Services

A system is only as good as the people running it. Lake provides administrator, supervisor and train-the-trainer educational services for all Lake deployed solutions.

Implementation

From the initial design to implementation, Lake provides full end-to-end installation and implementation services.

How it Works

Firstly, we ensure we completely understand our client's operational and business objectives. Only then do we consider ourselves fully qualified to discuss how those objectives could best be met with a customer contact centre solution.

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Helping Your Bottom Line

Turning Cost Centres into Profit Centres

Every contact should be important to your business. Why shouldn't every customer enquiry generate a lead to either cross sell or up-sell your products or services.

Drive Productivity and Reduce Costs

In this ever more competitive environment resources remain the highest cost of running a contact centre. Talk to us and find out how we can increase productivity of your agents, while reducing costs.

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Lake's Solutions

  • Enhance loyalty by improving the customer experience for both agent-assisted and self-service contacts.
  • Receive the full benefit from outbound campaigns by maximising contacts.
  • Increase agent satisfaction by making information available at the click of a mouse.
  • Improve productivity by reducing call handling time and idle time.
  • Assure consistent quality for all customer interactions.
  • Make it easy for customers to contact you by any channel - voice, email, SMS, fax, web chat or social media.